posted by JL
22 June 2023
Using accessible toilets
Last reply:
01 July 2023 02:16
I am recovering from Prostate cancer surgery and am now most likely facing lung surgery.
Shortly after my prostate surgery I had to use the accessible toilets in Hueston Station. Unfortunately they were locked with no information about how to have them opened. Unfortunately the delay caused me to soil myself in a very public way. The experience was horrific, worse than being told I had prostate cancer and now lung cancer.
When I complained to Irish Rail they advised me that as I was not actually a customer I was not entitled to use the toilet and that they had no duty of care to me i.e. to open the toilet in a timely manner.
This has really shaken my confidence about asking to use toilets in public places.
Has anyone had a similar experience
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